Privacy Policy

JetCare (“JetCare”, “we”, “us”) places the highest importance on the protection of personal data. This Privacy Policy explains how and for what purposes we collect, process and use personal data when you interact with us, use our services, enter into contractual relationships, communicate with us or visit our website.
This Privacy Policy applies in particular to:
• clients and individuals connected with our clients;
• business partners, suppliers and service providers;
• users of our website and digital communication channels;
• representatives of public authorities, media and other professional contacts.

Where appropriate, we may provide additional privacy information for specific processing activities (e.g. in contracts, consent forms or separate privacy notices).
If you provide us with personal data relating to other individuals (for example colleagues or employees), you confirm that you are authorised to do so and that the data provided is accurate. Please ensure that the persons concerned are informed about this Privacy Policy.
This Privacy Policy is aligned with the revised Swiss Federal Act on Data Protection (nFADP, in force since 1 September 2023) and, where applicable, the EU General Data Protection Regulation (GDPR).

I. Data Controller
The controller responsible for the processing of personal data under this Privacy Policy is:
JetCare
Salinenstrasse 27B
4313 Möhlin
Switzerland
CHE-433.860.158
You may contact us at any time regarding data protection matters or to exercise your rights.
Where required under applicable EU data protection law, JetCare will appoint a representative in the European Union in accordance with Article 27 GDPR.

II. Contact for Data Protection Matters
For questions, requests or concerns related to data protection, please contact:
JetCare – Data Protection
e-mail: dataprotection@jetcare.aero
Please note that enquiries unrelated to data protection (e.g. operational or service requests) should be addressed through the appropriate business contact channels.

III. Sources of Personal Data
We collect personal data in the following ways:
• directly from you (e.g. when you contact us, enter into a contract or use our website);
• indirectly from third parties (e.g. business partners, service providers, public authorities or public sources);
• automatically through the use of our website and digital services (technical and usage data).

Where personal data is obtained indirectly, such data may originate in particular from business partners, service providers, publicly accessible registers, professional networks, or public authorities.

Providing personal data is generally voluntary. However, certain personal data is required to establish or perform contractual relationships or comply with legal obligations. Without such data, we may be unable to provide specific services.

IV. Categories of Personal Data
Depending on the context, we may process the following categories of personal data:
• identification and contact details (e.g. name, address, email, phone number);
• professional and business-related information;
• contractual and operational data, including travel-related information where relevant;
• technical data (e.g. IP address, browser type, device information, website usage data);
• communication data;
• other information voluntarily provided by you.

In limited cases and only where strictly necessary or legally permitted, we may process special categories of personal data (e.g., health data or other sensitive data) based on explicit consent or legal requirements.
JetCare does not use personal data for profiling or automated decision-making with legal or similarly significant effects.

V. Categories of Individuals
JetCare processes personal data relating to:
• clients and related persons;
• business partners, suppliers and service providers;
• website users and digital correspondents;
• representatives of public authorities, media and professional contacts.

Our services are not intended for children under 16. Personal data of minors is processed only where necessary and relevant to the provision of specific services. If JetCare becomes aware that personal data of a child under the age of 16 has been collected unintentionally without appropriate legal basis or consent, such data will be deleted without undue delay.

VI. Purposes of Processing
We process personal data for the following purposes:
• establishing, managing and performing contractual relationships;
• communication and customer support;
• organisation and administration of events;
• operation, security and improvement of our website and IT systems;
• compliance with legal and regulatory obligations;
• our legitimate interests, in particular the efficient operation of our business, ensuring IT and data security, prevention of fraud, internal administration, and the assertion or defence of legal claims, provided that such interests do not override your fundamental rights and freedoms;
• internal administration and business operations.

VII. Legal Bases for Processing
Depending on the circumstances, personal data is processed on one or more of the following legal bases:
• performance of a contract or pre-contractual measures;
• Your explicit consent, where required (e.g., for marketing and analytics cookies);
• compliance with legal or regulatory obligations;
• our legitimate interests, provided they do not override your rights and freedoms;
• establishment, exercise or defence of legal claims.

Data Protection Impact Assessment (DPIA)

Based on the nature, scope, context, and purposes of the processing activities currently carried out by JetCare, we have assessed that no data protection impact assessment (DPIA) is required, as such processing does not result in a high risk to the rights and freedoms of individuals. This assessment is reviewed regularly.

In particular, the processing activities do not involve systematic monitoring of individuals, profiling, automated decision-making with legal or similarly significant effects, or the large-scale processing of special categories of personal data

VIII. Disclosure of Personal Data
We may share personal data with:
• service providers supporting our operations (e.g. IT, hosting, communication services);
• business partners involved in the delivery of services;
• public authorities, courts or regulators, where legally required or permitted.

Recipients may act as processors, joint controllers, or independent controllers under applicable data protection law.

IX. International Data Transfers
Your personal data may be transferred outside Switzerland or the European Union, for example to the USA for IT and hosting services.
Where such countries do not provide an adequate level of data protection, we implement appropriate safeguards, such as standard contractual clauses approved by the European Commission, unless a statutory exception applies.

X. Retention of Personal Data
1. We retain personal data only for as long as necessary, taking into account:
• the purposes for which the data was collected;
• applicable legal retention obligations;
• limitation periods for potential legal claims.

2. Example retention periods:
• contractual documents: 10 years;
• client contact data: 5 years after end of cooperation;
• cookies: as described in Cookie and Similar Technologies.

Once no longer required, personal data is deleted, anonymised, or securely archived.

XI. Data Security
We implement appropriate technical, organisational and physical measures to protect personal data against unauthorised access, loss, misuse or alteration. Despite these measures, no system can guarantee absolute security, particularly for data transmitted over the Internet.

XII. Cookies and Similar Technologies
1. What are cookies and similar technologies
Cookies are small files stored on your device that enable the proper functioning of the website, traffic analysis, content personalization, and improvement of user experience. Similar technologies may include local storage or tracking pixels.
2. Types of cookies used
• necessary (technical) – ensure the operation of the website and services. These cookies do not require consent;
• functional – remember user preferences, such as language settings or form input;
• analytical – collect information on website usage for statistical purposes. Analytical cookies may include Google Analytics, a web analytics service provided by Google LLC. These cookies are only set after you have provided your consent via the cookie banner;
• marketing – used for advertising and remarketing purposes, including displaying ads tailored to users’ interests and measuring the effectiveness of advertising campaigns. Marketing cookies may include Google Ads and Google remarketing technologies, provided by Google LLC. These cookies allow us to reach users who have previously visited our website across Google’s advertising network. Marketing cookies are only set after you have provided your explicit consent via the cookie banner.

3. Third-party advertising services
We use Google Ads, an online advertising service provided by Google LLC. Google Ads uses cookies and similar technologies to display advertisements to users who have previously visited our website and to measure the effectiveness of advertising campaigns. Marketing cookies related to Google Ads are only set after you have provided your explicit consent via the cookie banner.
4. Legal basis
• necessary cookies do not require consent;
• all other cookies processing personal data (analytical and marketing) require your explicit consent (art. 13 GDPR, art. 19 nFADP).

5. Your rights and cookie management
• You can disable or delete cookies at any time in your browser settings;
• changing cookie settings may limit website functionality;
• You may withdraw your consent to marketing and analytical cookies at any time via the cookie settings or by adjusting your browser preferences;
• users are informed about the purpose and retention period of cookies through this Privacy Policy.

6. Retention period of cookies
• necessary and functional: until the end of the session or a few months
• analytical: usually up to 12 months
• marketing: up to 24 months or as per service provider policy

7. Data transfers
Information collected through analytical and marketing cookies, including Google Analytics and Google Ads, may be transferred to providers located outside Switzerland or the European Union, including the United States. Such transfers are subject to appropriate safeguards, in particular standard contractual clauses approved by the European Commission.
8. Detailed information and consent
A banner or pop-up will appear when you first visit the website, allowing you to accept or reject non-essential cookies (analytical and marketing). No analytical or marketing cookies are set before your explicit consent is obtained. Your consent preferences are logged and can be modified or withdrawn at any time via the cookie settings.

XIII. Your Rights
Depending on applicable law, you may have the right to:
• access your personal data;
• request correction of inaccurate or incomplete data;
• request deletion or restriction of processing;
• object to processing based on legitimate interests, in particular to processing for direct marketing purposes;
• receive certain data in a portable format;
• withdraw consent at any time with future effect.

To exercise your rights, please contact JetCare using the details above.

JetCare may request additional information to verify your identity before responding to requests.

You also have the right to lodge a complaint with the Swiss supervisory authority:

Federal Data Protection and Information Commissioner (FDPIC)

Feldeggweg 1
CH-3003 Bern
Switzerland
www.edoeb.admin.ch

XIV. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time.
The version published on our website is the version currently in force.

Last updated: February 2026